Desktop Search

(English) (Deutsch) Täglich bekommen wir von Lookeen Anrufe und Emails von Kunden überall auf der Welt, die uns sagen wie überzeugt sie von Lookeen sind und wie gerne Sie ein ähnliches Tool für Ihre Ordnerstruktur in Windows hätten.

(English) Just imagine that your Customer Care Center keeps records on all support cases. These records are stored in a central place, a document is allocated to each support case and the corresponding email is linked with it.
Now you can decide in which way you want to make this information accessible for all employees of the CCC. After you have done that, everyone can browse for the corresponding information in a network folder. With the help of Lookeen, you can also index every user of the network drive in order to ensure in this way that everything which is searched for will be found immediately.