The Lookeen Server Edition is mainly addressed to companies who would like to create different indexes for different customer groups. The Server Edition works as a service on your server. You can create scheduled indexed that can be shared through the Microsoft Windows Sharing. Even incremental indexes can be organized centrally with the SE. Do you need more information about the Lookeen Server Edition or you would like to test it? Please contact us via sales@lookeen.com.

Why is the traditional way of searching not sufficient?

The traditional search functions of Outlook® are highly overburdened. Furthermore you lose time and hardly – or only with great effort – achieve a useful result.

Why do I need it?

Traditional search operations of Outlook® are highly overburdened. Lookeen® reduces the required time for organizing and filing of Outlook® items! You can find correspondence with people and groups on a single click! And the biggest advantage: Lightning fast search for e-mail in all Stores!

What is Lookeen® for Microsoft® Outlook® 2003, 2007 and 2010?

Lookeen® is a fully integrated add-in of Outlook® and a professional solution for Outlook® users with a high volume of e-mail in their inbox. Lookeen® can improve your e-mail productivity with its lightning fast search for e-mail in all stores. On demand you will gain an overview of your communication, contacts, attachments and dates. You will save time and, most importantly, money, as engaging in time-consuming searches becomes a ghost of the past.

Do you provide product support for Lookeen®?

Yes, our team will be available 24 hours a day via a support form in our support area. In most cases it is useful for our support team, if you send us an actual logfile of your Lookeen system. To do so, go to your Lookeen Toolbar to “Help”->”Send report…“ and explain your problem as detailed as possible. Screenshots are also helpful to find the cause of your problem. Please do not forget to describe how your problem can be reproduced.

I already have a license for Lookeen 2.3 (or an older version). Why should I upgrade to Lookeen 2010?

Lookeen 2010 offers you a broad range of improvements and new features. From the preview in the Outlook confirm dimension, to the highlighting of your search query up to storable search favorites. Lookeen has a lot of new features in its new version that improve and simplify your daily work. For customers that already have a license for Lookeen 2.3 (or an older version), we offer a reduced price for the upgrade.

Do features and design of Outlook® change when using Lookeen®?

No, all Outlook® functions will of course be saved. Nevertheless, you will experience Outlook® in a totally new way! The Lookeen® toolbar will appear above the Outlook® toolbar.

Will Lookout return in Outlook 2007?

So far, we don’t know, but it seems unlikely.

Is Lookout compatible to Windows Vista, Windows 7 or Outlook 2007 and 2010?

Lookout is not compatible to the new operating systems and Office versions.

Should I do a backup of my Lookeen index?

No, the index process is very fast. If you e.g. reinstall your system, just start a new index. A backup is not required. If you would like to backup your Index anyway, proceed in the following way:
Open an Explorer-Window. Go to “Tool”->”Folder options…”->Tab “View” and choose the option “Show hidden files, folders, and drives”.
Now go to:
(Windows XP)
C:\Documents and Settings\[YOUR PROFILE NAME]\Local settings\Application Data\Lookeen\[YOUR OUTLOOK PROFILE NAME]
(Windows Vista or Windows 7)
C:\Users\[YOUR PROFILE NAME]\AppData\Local\Lookeen\[YOUR OUTLOOK PROFILE]
Store the folder “Index” and paste it to the same location.

We would like to set up Lookeen for a range of clients within our company. Is there a possibility to configure it with group policies?

Of course system administrators can provide Lookeen companywide with GPO´s. Therefore we have our own GPO´s which we gladly provide for you. Additionally you can get an ADM-File from us, which you can easily adjust for your company.
Please refer to sales@lookeen.com.

How can I become a reseller of Lookeen or is there an affiliate program?

We would much appreciate it if you offer Lookeen to your customers too. To become a reseller or if you have questions about our partnerships, refer to sales@lookeen.com.

What is the function “Lookeen Analytics”?

With Lookeen Analytics you can analyze your E-mail-usage and with that you can gain very useful information from your search queries. E.g. in case you would like to know how many bills have been exposed this month. Simply enter a specific search query for your bills and see in Lookeen Analytics in form of a PDF-document how many hits you have within this time span. Who is your best customer? When does your company have the most support requests? There are many utilization scenarios for Lookeen Analytics.

System Requirements:

Which operating system does Lookeen require?

Lookeen requires Microsoft Windows XP, Windows Vista or Windows 7.

I use Microsoft Windows Server 2003. Is there anything to take into consideration?

Under Microsoft Windows Server 2003 you will need the C++ 2005 SP1 Redistributable Package. You can find the download here.

Do I need .NET and what is that? Where can I download it?

Yes, .Net 3.5 or higher and also the Service Pack 1 for .Net 3.5. Microsoft must be installed on your PC. Net framework is a technology to make software work on Microsoft systems.
In most cases .Net 3.5 is already installed on PCs. If it is not, you can download it here.
Here you can find the Service Pack 1 for .Net 3.5.

When I use Lookeen® with Exchange, does Lookeen® also work with IMAP?

Yes, it does.

When I use Lookeen® with Exchange, does Lookeen® also work with public folders?

Yes, public folders are supported.

Does Lookeen work with Zarafa as an alternative to Exchange Server or is Kerio supported as a mail server?

This is planned.

Is Lookeen® compatible with other Outlook® Add-Ins?

No incompatibilities with other Outlook® Add-Ins are known so far. If questions arise, please refer to our support area.

I use several e-mail Profiles in Outlook®. Does Lookeen® support those?

Lookeen® does support several e-mail profiles.

Does Lookeen® also work when I use Outlook® Express, Webaccess and Windows Live Mail?

This is planned.

Is there an existing Lookeen® version which is suitable for Apple Mac and Lotus Notes?

This is planned.

Is it possible to use Outlook® Exchange when I use Lookeen®?

Yes, you can use Lookeen® with Exchange.

What are the system requirements?

You need an IBM or a compatible Pentium® (700 MHz or higher) with 512 MB RAM or higher, 100 MB hard disk space for installation and a graphic card with at least the following resolution: SVGA 800×600 with 256 colors (1024 x 768 with 16-Bit is recommended).

Which version of Microsoft® Office is suitable for Lookeen®?

Lookeen® may be used with the following: Microsoft® Office 2003, 2007 and 2010. These Office packages contain Outlook®.

Does Lookeen work if I have also installed the Windows Desktop Search or the Google Desktop Search?

Yes, it does.

Does Lookeen work with Citrix and terminal server?

Yes, Lookeen runs smoothly with Citrix and terminal server?

Do I have to install Lookeen 2.x first, before I’m able to install Lookeen 2010?

It is recommend to uninstall the previous Lookeen first as several changes were done to libraries and indexing method and there will be different registry entries written which may conflict with older ones.

Is Lookeen compatible to Windows Server Editions?

Yes. You can use Lookeen with Windows Server 2003 or Windows Server 2008.

Does Lookeen support Windows 7?

Yes, Lookeen is ready for Windows 7 and full compatible.

I’m using a 64bit operating system – will I be able to use Lookeen?

Yes, Lookeen is fully compatible to any Microsoft based x64 operating system.

Technical Details:

I would like to install Lookeen on a Terminal Server. Do I need a license for each installation or does this depend on the amount of user?

Lookeen’s license model is a so called named-user-model. This means that you need a license for every employee who works with Lookeen on the Terminal Server. After that, Lookeen works for the licensed employee on any number of terminals

Is there a possibility to index picture files?

Yes. Picture files (e.g. .jpg or .bmp) are indexed by their names. Those can be previewed in the Lookeen preview window.

In our company we use „roaming user profiles“. Is this supported by Lookeen?

Lookeen supports „roaming user profiles“. Therefore you have to take some specific settings in your registry. If you have further questions or if you need help with you configuration, just email us at sales@lookeen.com.

We work with an Exchange Server. Which mode of Exchange Server will be supported?

Lookeen supports all operating modes and all network states of the Exchange Server. Furthermore we deliver all GPO´s if requested, so you can configure the settings for each mode.

Is there a maximum archive size for Lookeen’s indexing?

The Index of Lookeen is not restricted and it even indexes Outlook stores with 100GB and more.

Do I have to save (backup) my Outlook® data before I use Lookeen® for the first time?

In general we recommend you to back up your existing data regularly, even if do not use Lookeen®. If you use Outlook 2003 please follow this Microsoft hint your personal folders correctly.
If you use Outlook 2007, please follow this Microsoft hint to backup your personal correctly.
It is possible to get the PFBackup tool working within Outlook 2010 too. Refer to the following page what you need to change.
If you do not know how to do this, please consult your system administrator.

Why do I need the option “Automatic cache cleanup to minimize memory usage”?

On some older computers, the operating system cannot revise the main memory in an appropriate way. If you have the problem that your main memory is heavily used by the OUTLOOK.exe, activate this option, so that Lookeen can revise your main memory which is not needed any longer.

Which purpose does the option “Use pure OOM methods for indexing” have?

OOM stands for “Outlook Object Model”. This basic instruction set is needed for some systems for an accurate indexing. Activate this option if you think that your index is created too slowly or if it stops on a certain point.

What is Lookeen®?

The Lookeen® software is integrated entirely into Microsoft Outlook® 2003 and 2007 via an add-in technology.

Where will the data which Lookeen® generates be stored?

It will be put into the local application register.

Does Lookeen® save my e-mail again in an extra register?

No. Lookeen does not store emails nor does it upload them to an internet storage or backup server.

Registration & Installation:

How can I perform a silent (unattended) installation?

Installing Lookeen using the .exe installer, a silent installation can be triggered by invoking the parameters

Lookeen[].exe /silent oder /verysilent

This is particularly helpful when deploying Lookeen to several users as no further input is required.

The operator /silent will hide the Lookeen Wizard but still display installation progress, whereas /verysilent will hide these windows altogether.

Further information on these parameters as well as a few others can be found here:
http://unattended.sourceforge.net/InnoSetup_Switches_ExitCodes.html.

I have bought Lookeen version 2.x and would like to upgrade to Lookeen 2010. What do I have to do to achieve that?

You have to download Lookeen 2010 in our download area and install it over your current version. After that go to the Upgradecenter and convert your License for just 19.80 US $ into a Lookeen 2010 license.

What do I have to do if I lose my licence key?

Please contact our distribution partner Share-it! and enter your password and key in „My Account“. You can also directly send an e-mail directly to the Customer Care Center http://www.shareit.com/ccc/. There your questions will be answered and via the function „Submit question” you can reclaim your key.

You may even send them an email directly.

How do I find out which version of Lookeen® I have?

In the Lookeen® toolbar you will find a “Help” entry in the menu. Click on ‘About’. The Lookeen® version number will then appear in the window.

If I change to another Microsoft® Office will I lose my licence to use Lookeen®?

No, reinstall Lookeen® again and enter the key code you were given by Share-it!.

If I change to another operating system, will I lose my licence to use Lookeen®?

No, of course not. You will just have to reinstall Outlook® and Lookeen® and re-enter the key code you were given by Share-it!.

How can I completely uninstall Lookeen®?

1. Close your Outlook and uninstall Lookeen in your Control Panel.
2. In your windows browser go to C:\Documents and Settings\[Your User Name]\local settings\application data -> now delete the folder “Lookeen”

If you use Windows Vista or Windows 7, you will find this folder at C:\Users\[Your User Name]\AppData\Local)

3. And in C:\Progams -> now delete the folder “Axonic” (If you set a different installation path, you will find the folder “Axonic” there)

4. Go to your folder “My Documents” and delete the folder “Addin Express” (if there is such a folder)

How much does Lookeen® cost and how long will I be allowed to use it?

With the release of Lookeen we make an introductory offer: the single license for USD 39.80 (normal price: USD 59.90). You can use it immediately without any limitations for as long as you wish. For companies we offer special volume licenses, feel free to contact us: sales@lookeen.com.

Can I buy Lookeen® in any shop?

No, Lookeen® is currently only available online as download.

I have bought Lookeen® at Share-It. What happens next?

Share-It! will send you an e-mail which contains a key code and your license name. You now have to enter the key code and the license name on “Register” in our Lookeen® Help-Menu in the toolbar of Lookeen®. After confirming it you will be able to use Lookeen® without any limit.

How can I pay for Lookeen®?

Our distribution partner Share-It! gives you the option of paying either by credit card, bank transfer, check, cash or invoice (only for business customers). Share-It! accepts Visa, MasterCard, American Express, JCB, Diners Club, Solo and Switch/Maestro (only if issued in the UK).

I have downloaded Lookeen® and have become enthusiastic about your software. Now I want to purchase it, what do I have to do?

Just go to our shop site or click here and follow further instructions.

What happens after the expiration of the 14 days trial?

You can buy Lookeen® when you follow the instructions on our shop site. If you have decided not to do so, you can uninstall it.

What is a trial version?

For 14 days you can use and test Lookeen® for free – we are convinced by our product and in this way we give you the chance to test Lookeen® with all its functions. You will soon dislike working in Outlook® without Lookeen®. After your trial version has expired, you either can buy Lookeen here or uninstall it.

Can I create a logfile while installing to see if Lookeen has been installed correctly?

Yes. You can do that using a parameter following these instructions for unattended or silent installation.

How do I know if I have installed Lookeen® correctly?

After installing Lookeen® and starting Outlook®, a setup program of Lookeen® will open automatically. After the setup has been completed, you can use all the features of the Lookeen® toolbar located in the Outlook® menu.

When I embed the ADM-file, the according entries are not added to the group policy editor. Why?

Go in your Group Policy Editor with a right-click on “Administrative Templates” and choose “Filtering…”.
Deactivate in the following dialog “Only show policy settings that can be fully managed”.
Now you should see the entries.

I have questions on payment details, my key of licence or other concerns. Who is responsible?

If you have any queries please contact our distribution partner Share-It! directly. At the Customer Care Center you will find answers to most of your questions and you can also ask the Share-It! team personally or contact them via e-mail: processing@shareit.com.

Does Lookeen® create an entry in the Windows start menu?

Yes, but it is only the license agreement.

I would like to install Lookeen via msiexec. Do I need an MSI Package?

No, you can also install the EXE following these instructions for unattended or silent installation.

How do I install Lookeen®?

You can find detailed instructions about the installation in our download area.

Setup & Usage:

How should I execute the index if my archives and stores are huge?

You can certainly index all archives and store in one session – that’s no problem. It could take a while and sometimes your performance will be affected. In this case we recommend you to index your archives and stores step by step, archive after archive.

Can I close Outlook during the indexing process?

Yes, you can! Lookeen remembers where you stopped and the next time you start the index again you don’t have to start from the scratch!

Can I search a search term in a range of date?

Yes, please take a look at our help, chapter 7 “Query Syntax” – there you find all tips and tricks you need. You find the help in the Lookeen toolbar.

Can I search partially? Does Lookeen support search terms with only part of a word?

Yes, with Lookeen you can search partially. Type an * after your search term, e.g. searching: “repu*” you will have search results like: reputation, republic, etc.
In this way you will find all search terms which were divided into blocks. That means they are surrounded by a blank or they are divided into blocks like the word “Lookeen” in “www.lookeen.com” – so you don’t have to type in whole names, e-mail addresses or websites in order to find them.

In the preview window you will find all different search words highlighted in different colors.

Is there a preview of the search results?

Lookeen features an integrated Search Result Window. You can choose where you want to show the preview panel and several other settings as well.

Due to the multiple highlighting your search terms will be colored in the preview.

In which languages is Lookeen available?

It is available in English, German and Spain. The default language is your default OS language. However, you are able to customize the language in: Options > Preferences > Language

Can I switch off Lookeen® in Outlook® without uninstalling it?

Yes.

1. Outlook 2003
Only by editing the registry entry of the Outlook subkey or by uninstalling because it isn’t listed as an AddIn.

2. Outlook 2007
Go to “Tools” in your Outlook® menu and then “Trust Center”. Within the Trust Center go to “Add-Ins” and “COM-Add-Ins” and disable Lookeen there.

3. Outlook 2010
Go to “Options” in the file menu and switch to “Add-Ins”. Choose “Go to” while “COM Add-Ins” are selected and disable Lookeen’s checkbox.
In this way you can turn on Lookeen again if you want to.

I want to use XML settings instead to use or distribute them. Is it possible?

Yes. Switch to the installation folder (typically C:\program files\Axonic\Lookeen) and create an empty file and rename it to ‘xml.bin’.
After you start Outlook new settings will be created and an index as well.
The can be found in:
1. Windows XP: C:\documents and settings\[PROFILE NAME]\local settings\application data\Lookeen\[Outlook profile]
2. Windows Vista/7: C:\Users\[PROFILE NAME]\AppData\Local\Lookeen\[Outlook profile]

If you want to backup the current index first, you may want to move the subfolder \index to another location. After you set up your settings and possibly choose the same stores close Outlook. Delete the newly created \index folder and copy over the backup folder.

This should work with index’ files created by Lookeen 2010 RC 4046+.

What do I have to consider when I use Lookeen® for the first time?

After installing Lookeen®, start Outlook® and you will be asked to go through the “Lookeen Wizard”. Only a few clicks are needed to configure Lookeen®. The synchronization of your e-mail account in Outlook® will be started first. Only after this has been finished you well get really reliable search results with the Lookeen® search.

Can I save search queries which I use often?

Yes. Enter the desired search parameter and execute your search. After that go to the menu bar to “Favorites”->”Add favorite…”. Here you can define a short key for your search queries. Please consider that Lookeen saves all search parameter (e.g. Does Lookeen work (and find search terms) in those favorites.

Is there a possibility to get a special offer for volume licenses?

Here you will find the price list of Lookeen. For volume licenses exceeding 100 licenses we can make you a special offer. For that please refer to sales@lookeen.com.

Categories are not shown in the search results and I cannot search for categories. What shall I do?

To index categories of Outlook items you have to activate this in the options. Go to “Options”->”Index Details” and activate “Index Outlook Categories”.
After that you have to set up your index from the scratch. Go to “Options”->”Index”->”Clear index”.
With a right click in the search result window you can customize you columns and add “Categories” there.

If I add a new Outlook archive, do I have to add it manually to Lookeen?

Usually you have to.
In the option’s tab “Indexer” you can either add them by hand or select “Detect new Outlook archives…”

Furthermore in “Options”->”AddOn” you have the possibility to choose “Detect new Outlook archives when Outlook starts”. With this option, the new archives will be added automatically.

Known Cases:

Set up the maximum search results as you think it is appropriate. If then a search exceeds this maximum amount of search matches, Lookeen will show you this in the status bar. Just go to “Display more results” and set up the desired maximum of search matches for the current search.

I have set an external index. However Lookeen matches no content of the external index. Why not?

This might be due to the fact that no UNC path has been set. If you choose an external index source, set this index not via local path (My computer) but rather via network (My network). The person who has set up the shared index has to do this via UNC-path too.

Apparently, the search results of Lookeen just show the matches of the last few months. Or definitely not all expected search results, respectively. Why could this happen?

This happens usually if you have a lot of hits. This is caused by the default settings which only show you the latest 2000 matches.
You can change this limit in the options at the tab “Searching”. You can also restrict your query with additional terms to make your search more efficient.

I have problems to use the automatic updater. It doesn’t work. I’m not able to get the update. What should I do?

First, please uninstall Lookeen completely. Afterwards download the latest version here.

Are only the search terms saved by the Lookeen Favorites?

No. Lookeen saves the favorites as complex search queries. This means, that parameters like time-span or file extensions are also saved in the according favorite item.

The search term *.xls or e.g. *.doc does not display the required search results! What could I do?

Search with the term: xls* instead of *.xls – now you can find the files easier.

You can also use the extended search fields or expression search.

a – attachments: att:xls

b – files: fn:xls

To enable the extended search fields select “Show extended Search Fields” in the ‘View’ menu.

Can I clear the search history?

Yes. Go in your search result window to “History”->”Clear history”.

I’m not able to find attachments or .msg files, why?

Emails, which are stored on your hard disc or on a network, can not being indexed by their content, because the iFilter can’t be handled Lookeen and is currently unsopported.
More file attachments can be added in the tab “index details” in the options if they aren’t already in there. Those files need to be of readable content, e.g. *.eml files or supported by a special iFilter.
You will find further information on this page.

The index will stop incorrectly or Outlook will be shut down incorrectly during the indexing process or I’m not able to close Outlook correctly – what can I do?

This can have various reasons.
Please open the Lookeen options and unselect the option “Index attachments” in the tab “Index details”. Is the indexer now running? It’s possible that you may either have a corrupted or unreadable attachment, which stops Lookeen to update or create its index.
1. The most common known case are ‘PDF’ files which may lead to crashes or slow-downs, specially on Windows 7 or x64 operating systems. Install the following freeware iFilter to solve it:
32bit / Windows XP & Vista: Adobe iFilter v6.0
64bit / Windows 7: Foxit PDF Filter 2.0
Foxit PDF Filter supports x86 too, you will receive the download links after you finish the free registration.
Currently the Adobe Reader or Professional standard filter is not supported by several 3rd Party Tools due to policy restrictment.
2. In some cases your .PST files are damaged, and you may consider using “scanpst.exe” to repair them. Further information can be found in the Microsoft knowledge base article.
3. Another possibility is to enable the native “Outlook Object Model” instead of our method ‘RDO’ or “Redemption Data Object” in the option’s “System” tab. Though it is a rare case and may only be related to Exchange.
4. On older system it may further help to reduce Lookeen’s memory and CPU usage in the options:
a) “System” tab – reduce the slider to like 20 – 30%
b) “Index Details” – enable “Automatic cache-cleanup…”

Although I installed the newest version of Lookeen, I got the error message: “Lookeen has a problem opening Outlook item.”?

In order to track moved or deleted emails, the origin- and the target folder have to be indexed. E.g. if you delete an email, the folder “Deleted Items” has to be in the index, too. If not, Lookeen is not able to know where the email goes to. Please check in Options>Indexer, if all affected folders (folders from or in which you are moving emails) are selected and in the index. This only affects versions older than v4392.
If you update Lookeen from an older version to the version RC 4402 (or newer) you have to do a complete re-indexing. Moved or deleted emails done with an older version are not traceable for Lookeen. If so, please go to Options>Indexer and click on “Clear index”.

In some cases this can also be caused by interrupting the initial index, e.g. by abruptly closing Outlook or crashes as well, so an item change can not be tracked and the linking is broken.
If you are searching for an item from a shared index, ensure that the publisher of the index added the index data via UNC-path. Above that, please check if you have added the index as a UNC-path too.

After reinstalling Lookeen it reports that my trial period is over and I have to buy it although I have already bought and registered it in the last version?

This might be caused by an older Lookeen install. To get another trial period, please contact us via info@lookeen.com.

I cannot search terms within PDFs, but in all other files – what’s wrong?

You need an iFilter to search the content of these files.
32bit / Windows XP & Vista: Adobe iFilter v6.0
64bit / Windows 7: Foxit PDF Filter 2.0
Foxit PDF Filter supports x86 too, you will receive the download links after you finish the free registration.
Currently the Adobe Reader or Professional standard filter is not supported by several 3rd Party Tools due to policy restrictment.
Remember that PDF files which were indexed without an iFilter may be only found by their name and not the content. It’s not possible to re-index them if they already present and a new index is needed.

If I start Outlook 2003 after uninstalling Lookeen before, I get an error message concerning “extension…redemption.dll…could not be loaded or installed…”, what shall I do?

If you don’t want to use Lookeen any more, please do the following:
Select in the Outlook 2003 toolbar “Tools\Options\Other\Advanced Settings” and uncheck “Redemption Helper Outlook Extension”.
Please take a look at the “Vista/Office 2007″ FAQ section for the adequate hint.

My Outlook® seems to be idle in the online-mode (Exchange). What should I do?

Please quit the server request.

In the Lookeen search result window are invisible e-mails, or lines are missing!

You chose in the menu Options > Searching > Highlighting the colour white! Please do not use the color white for this function!

The toolbar of Lookeen® can still be seen but some functions are limited. What do I have to do?

In that case your trial version of Lookeen® has expired. 14 days have passed. To buy Lookeen®, click here and follow the instructions. If you do not wish to buy Lookeen® – which we would regret very much – you can uninstall it.

The toolbar of Lookeen® cannot be seen in Outlook® anymore, what should I do?

For Windows XP users: You may have accidentally uninstalled Lookeen®. Please check this at Start\Control Panel\Add or Remove Programs\. There you will see the “Lookeen” register, if it is really still installed.
1. The system may have switched off Lookeen® in the Add-In Manager, which is located in the Outlook® toolbar; select

Tools\Options\Other\Advanced Settings

and check there whether in the “Add-In Manager” or in the “Com-Add-Ins” Lookeen is switched off (the box is unchecked). After doing so (please check the box of Lookeen), the Lookeen® toolbar will appear again.
2. Another solution is: click on “Help” in the Outlook® toolbar, then on “Info” and “Disabled Items” search if Lookeen is listed there and if so, activate the Add-In Lookeen® here by selecting it and by clicking on “activate”.
3. Maybe the system has switched off Lookeen® in the Outlook® menu – please go to “Tools” and then “Customize” and mark Lookeen® in this menu (the first tab “Symbols”) in order to switch on Lookeen®.
4. Finally you can run the diagnostic tool of Outlook. Please go to Help -> Office Diagnostics…

On some searches I get hits, but in my search result window I cannot see any results. If I change the tab, then I can see my results. How can this be?

Lookeen remembers the last opened tab. If you had “Attachments” opened in your last search and the actual result has no matches in “Attachments, the tab “Attachments” is opened to you without any items.

Some of our networks are very slow. If Lookeen is indexing those networks, this lasts quite long. Can I exclude chosen network resources?

Yes. Go to “Options”->”System” and activate the “Network detection”. Enter all desired Networks into the “Blacklist”. If one of these networks is active, you will be warned before Lookeen indexes it.

Although a network is active which is on the Blacklist, Lookeen indexes anyway if I start the indexer. Why?

Lookeen warns you, when an automatic indexing starts and a network on the Blacklist is active. But if you start the index manually, Lookeen assumes that you are aware of this fact.

We have ported all data of our company from Groupwise to Exchange Server. Are we able to index those data?

Lookeen also indexes data which has been ported from Groupwise to Exchange Server. However some fields of the data can get lost during the porting. We have no influence on that.

Sometimes Lookeen does not index attachments. Why?

To index the content of attachments and items like PDF-files, you need the according IFilter.
For further information and links to the latest IFilter go to www.ifilter.org.

I have problems to install Lookeen – the installation reports that it does not work or the installation causes an error message. What should I do?

Please uninstall every “Windows Installer” version on your operating system and after that reinstall the Windows Installer 4.5 from here http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displayLang=de.

Vista/Office 2007:

I have problems finding Office 2007 files like .xlsx or .docx, what can I do?

In order to index the new files of Office 2007, you have to do the following:
1. Please check in Options>Preferences in “Files and attachments” if the needed files are listed. If not, add them manually, delete your index (in Options>Index) and rebuild the complete index.

2. Please check if you have already installed the Office 2007 Service Pack 1 from Microsoft, if not, please download it from here.

3. Please check whether you have already installed the new iFilter Pack from Microsoft, if not, please download it from here.
Sometimes especially .docx files are not found anyway. Then go to your install folder (usually C:\Program files\Axonic\Lookeen) and create a new text file. This file can be created without any content. Please name this file “docx.bin” and set up your index from the scratch.

I’m not able to uninstall Lookeen, why?

Please run the setup.exe as administrator (to do so use SHIFT+Rightclick –> Run as…). Then select “Remove”.

If I start Outlook 2007 after I have uninstalled Lookeen before, I get an error message concerning “extension…redemption.dll…could not be loaded or installed…”, what shall I do?

Please go in Outlook 2007 to: Tools>Trust Center>Add-ins
Switch from “COM Add-ins” to “Exchange Client Extensions” and press “Go”.
Uncheck the checkbox at “Redemption Helper Outlook Extension”. Press “ok”.

I can’t see Lookeen in Windows Vista/Outlook 2007 despite the fact that the installation was successful. Why not?

1. First possibility is that Lookeen is not activated in the Add-In Manager. To change this, go to „Trust Center“ in the Outlook menu. Select „Add-ins“. Under “Inactive Application Add-ins”, you should be able to find a Lookeen entry here. Select this and click on “Go To”, tick the box next to Lookeen and click on OK. Lookeen is now among the „Active Applciations – Add ins.“
2. Second possibility: click on “Help” in the Outlook 2007 toolbar and then check “Disabled Items” – Lookeen must be enabled!
3. Third possibility: go to Tools>Customize>Toolbars and mark the checkbox “Axonic Lookeen”.
4. Another possibility is that the “User Account Control” (UAC) is deactivated. Please switch this on. Go to Start/Run, and type in “msconfig”. Click on enter. In “Tools”, look for the option „Enable User Account Control.“ Mark this and click on “launch”. You’ll need to restart your computer.
5. Eventually you can run the diagnostic tool of Outlook. Please go to Help -> Office Diagnostics…

I am not able to install Lookeen or I get an error code 2869 when trying to install Lookeen. What shall I do?

Please make sure before starting the installation that Outlook has been completely closed (also check the task manager). In most of the cases the error code 2869 does no longer come up at a new start of a Lookeen installation.
If this was not the reason for not being able to install Lookeen, please try one of the following three solutions. Starting with solution A, in case this does not help, go on with solution B and if the problem still was not solved, solution C might help.

Before starting to try the solutions given please check the following: Had the User account control been deactivated? Please activate this control by Start -> run -> enter “msconfig” and select the entry “activate user Account Control” on tab “tools”. After this activation you will have to restart your PC.

A
1. Try to uninstall the Lookeen version (if not possible proceed with the point 2)
2. Delete the folder “Lookeen” in the directory C:\Users\[YOUR NAME]\AppData\Local (you have to enable in your Windows Explorer in Tools>Folder Options>View “Show hidden files and folders”!!)
3. Delete the folder “Axonic” in directory C:\Programs or in C:\Program Files
4. Start the installation of a new Lookeen version

B
1. try to delete Lookeen by proceeding the steps described in solution A
2. right-click on the setup.exe (by the way NEVER start the Lookeen.msi for the installation, but the setup.exe) and select “Execute as administrator”

C
1. try to delete Lookeen by proceeding the steps described in solution A
2. create a folder on C: level named “Lookeen”
3. move the data files “setup.exe” and “Lookeen.msi” into this folder
4. open the windows program “Editor” or “Notepad”
5. enter the following: msiexec /i c:\Lookeen\Lookeen.msi /l* msilog.txt
6. save this file to the desktop and change the file extension “.txt” into “.bat” and rename the file to whatever name
7. right-click on this file on desktop and select “Execute as Administrator”

I would like to set up different Shared Indexes to share them with different user groups. Is this possible?

The Lookeen Server Edition has been developed for this. By using services, several indexes can be created and even indexed automatically and incrementally. Are you interested in a Lookeen Server Application or do you need further information? Simply contact us via sales@lookeen.com.

Tips&Tricks:

If I check the messages in the progress window during indexing, I can see some error messages – some folders or even whole archives cannot be indexed, why?

The PST file you’ve tried to index has to be repaired. Please use the tool “scanpst.exe” in order to repair your PST file – afterwards you’ll be able to index it with Lookeen.

What is that “Shared Index”, how does it work and why do I need it?

Imagine you have archived several pst-files in the last years. There have been no changes made to these archives, but you still need information out of them.
Another common case for using the Shared Index is when you need the information from one source distributed to several users.
The Shared Index is a feature of Lookeen to index data centralized. Afterwards, an optional number of users can add this index to their index-sources and search through it – even open items from this source.
This makes the Shared Index to a powerful feature that preserves your indexing efforts and your system resources.

Here is an explanation, how to configure a Shared Index:
1. Create a new Outlook profile
2. Start Outlook with this new profile – this will be from now on your “Shared Index” creating/updating profile. Please consider: Local path has to be added as a UNC-path. When choosing the location do not use the “Computer”, use the “Network” to choose the desired folder.
3. Add to this Outlook profile the stores and archives you seldom want to change, the Outlook archives you’re not really working with – the typical old stuff, archives, etc.
4. Go to the Lookeen options and add these stores with the button “Add Outlook Archives” and index them.
5. Please note the path which will be named in Options> Tab “System”.
6. Now close this Shared Index profile and start Outlook with your “working/recent” profile.
7. Here you can close all old ones of these aforementioned archives in Outlook.
8. Now go to the Lookeen options, add the stores you want to index with that profile – the ones you use every day (e.g. your recent mailbox) and index them.
9. Afterwards go to the tab “Shared Index” and just add the path to your index which you have created with the other profile – with just 2-3 clicks!
10. Now you’re able to search in both indexes. You can open items you’ve found with Lookeen out of the shared index WITHOUT being forced to open the archive in Outlook too!!!

How can I designate colors to people in Outlook®?

This is a useful function in Outlook®. Go to Tools in the Outlook® menu, click on „Organize“ then select „Using Colors“. Choose an e-mail from the person whom you would like to designate a color. The name of the person will be listed under organizer options. You can select the desired color and then click on „Accept Color.“ This contact will appear in your mailbox in the selected color. This function enables you to differentiate people in your mailbox easier.

What is the difference between the options “One single settings file for all profiles” and “One settings file per profile (default)”?

If you use different Outlook profiles it might be useful to have one setting for all of your Outlook profiles. If you would like to use Lookeen like that, choose the option “One single settings file for all profiles”.
But if you would like to have different settings for Lookeen for each of your profiles, choose the option “One settings file per profile (default)”.

How can I encrypt the directory in which my index is located in order to protect it from undesired access from other users?

Here is a guide from Microsoft to encrypt folders.