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No, all Outlook® functions will of course be saved. Nevertheless, you will experience Outlook® in a totally new way! In the Outlook® toolbar above the Lookeen® toolbar will appear.

What is Lookeen® for Microsoft® Outlook® 2003 and 2007?

Lookeen® is a fully integrated add-in in Outlook® and a professional solution for Outlook® users with a high volume of e-mail in their inbox. Lookeen® can improve your e-mail productivity with his lightning fast search for e-mail of all stores. On demand you will gain an overview of your communication, contacts, attachments and dates. You will save time and, most importantly, money, as engaging in time-consuming searches becomes a ghost of the past.

Do you offer product support for Lookeen®?

Yes, our team will be available 24 hours a day via a support form at our support area.

Why do I need it?

Traditional search operations of Outlook® are highly overburdened. Lookeen® reduces time for organizing and filing Outlook® items! You can see correspondence with people and groups on a single click! And the biggest advantage: Lightning fast search for e-mail of all Stores!

Why is the traditional way of searching not sufficient?

Traditional search operations of Outlook® are highly overburdened. Furthermore you will lose time and will hardly - or with only great effort - achieve a useful result.

System Requirements:

Which version of Microsoft® Office is suitable for Lookeen®?

Lookeen® may be used with the following: Microsoft® Office 2003 and 2007.These Office packages contain Outlook® 2003 and 2007.

What are the minimal requirements?

You need an IBM or a compatible Pentium® (700 MHz or higher) with 512 MB RAM or higher, 100 MB hard disk space for installation and a graphic card with at least the following resolution: SVGA 800x600 with 256 colors (1024 x 768 with 16-Bit is recommended).

Is it possible to use Outlook® Exchange when using Lookeen®?

Yes, you can use Lookeen® with Exchange.

Is there an existing Lookeen® version that is suitable for Apple Mac and Lotus Notes?

This is planned.

Does Lookeen® also work when using Outlook® Express, Webaccess and Windows Live Mail?

This is planned.

Is Lookeen® compatible with other Outlook® Add-Ins?

No incompatibilities with other Outlook® Add-Ins are known at that time. If questions arise, please refer to our support area.

I use several e-mail Profiles in Outlook®. Does Lookeen® support those?

Lookeen® does support several e-mail profiles.

When using Lookeen® with Exchange, does Lookeen® also work with public folders?

Yes, public folders are supported.

When using Lookeen® with Exchange, does Lookeen® also work with IMAP?

Yes, it does.

Do I need .NET and what is that? Where can I download it?

Yes, .NET 2.0 or higher must be installed on your PC and also the .NET 2.0 Service Pack 1. Microsoft .NET is an umbrella term that applies to a wide collection of products and technologies from Microsoft. In most cases .NET 2.0 is already installed on PCs, if it isn’t, you can download it here: http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&DisplayLang=de
Here you'll find the .NET 2.0 Service Pack 1: http://www.microsoft.com/downloads/details.aspx?familyid=0C1B0A88-59E2-4EBA-A70E-4CD851C5FCC4&displaylang=en

Technical Details:

What is Lookeen®?

Lookeen® is software integrated entirely into Microsoft Outlook® 2003 und 2007 via an add-in technology.

Where will the data Lookeen® generates be stored?

It will be put into the local application register.

Does Lookeen® save my e-mail again in an extra register?

No.

Do I have to save (backup) my Outlook® data before using Lookeen® for the first time?

In general we recommend you back up your past data regularly, even if not using Lookeen®. If you are using Outlook 2007 please follow this Microsoft hint to backup correctly your personal folders:

http://office.microsoft.com/en-us/outlook/HA100758021033.aspx

If you are using Outlook 2003 please follow this Microsoft hint to backup correctly your personal folders:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8b081f3a-b7d0-4b16-b8af-5a6322f4fd01&displaylang=en

If you do not know how to do this, please consult your system administrator.

Registration & Installation:

How do I install Lookeen®?

You will find detailed instructions about installation in our support area.

Does Lookeen® create an entry in the Windows start menu?

No.

I have questions on payment details, my key of licence or other concerns. Who is responsible?

If you have any queries please do contact our distribution partner Share-It! directly. At the Customer Care Center you will find answers to most of your questions and you may also ask the Share-It! team personally or reach them via e-mail: http://www.shareit.com/ccc/

How do I know I have installed Lookeen® the right way?

After installing Lookeen® and starting Outlook®, a setup program of Lookeen® will open automatically. Having finished set up, you can use all the features of the Lookeen® toolbar located in the Outlook® menu.

What is a trial version?

For 14 days you can use and test Lookeen® for free - we are convinced of our product and in this way we’re giving you the chance to test Lookeen® with all its functions. You will soon dislike working in Outlook® without Lookeen®. After your trial version expires, you either can buy Lookeen here or uninstall it.

What is happens after the expiration of the 14 days trial?

You can buy Lookeen®, following the instructions at our shop site. If you have decided not to do so, you can uninstall it.

I have downloaded Lookeen® and have become enthusiastic about your software. Now that I want to purchase it, what do I have to do?

Just go to our shop site or click here on buy now and follow further instructions.

How much does Lookeen® cost and how long am I allowed to use it?

With the release of Lookeen we make a introductory offer: the single license for USD 39,80 (normal price: USD 59,90). You can use it immediately without any limitations for as long as you wish. For companies we offer special volume licenses, feel free to contact us: sales@lookeen.com

Can I buy Lookeen® at any shop?

No, Lookeen® is currently only available online as download.

How can I pay for Lookeen®?

Our distribution partner Share-It! gives you the option of paying by either credit card, money transfer, check, cash or invoice (only for business customers). Share-It! accepts Visa, MasterCard, American Express, JCB, Diners Club, Solo and Switch/Maestro (only if issued in the UK).

I have bought Lookeen® at Shareit. What happens next?

Share-It! will send you an e-mail containing a key code and your license name. You now have to enter the key code an the license name on "Register” in our Lookeen® Help-Menu in the toolbar of Lookeen®. After confirmation you have unlimited use of Lookeen®.

How can I uninstall Lookeen®?

Please go to the uninstall routine of your operating system at Start\Settings\Control Panel\Add and Remove Programs (Windows XP) or Start\Settings\Control Panel\Programs (Windows Vista) and remove Lookeen® there.

If I change to another operating system, do I lose my licence to use Lookeen®?

No, of course not. You just have to reinstall Outlook® and Lookeen® and again enter the key code you were given by Share-it!.

If I change to another Microsoft® Office do I lose my licence to use Lookeen®?

No, reinstall Lookeen® again and enter the key code you were given by Share-it!.

Are updates (patches) on Lookeen® free?

Yes, updates and patches are free of charge until you buy a new version. If you have bought Lookeen® starting with the version number 1.0 all corresponding updates and patches concerning this version 1.x, 1.y, 1.z, etc... are free.

How do I determine which version of Lookeen® I have?

In the Lookeen® toolbar you will find a “Help” entry in the menu. Click on ‘About’. The Lookeen® version number will then appear in the window.

What do I need to do if I lose my licence key?

Please contact our distribution partner Share-it! directly and go to http://www.shareit.com/ccc/, enter your password and your key will be available at „My Account“. You may also write an e-mail directly to the Customer Care Center http://www.shareit.com/ccc/. There your questions will be answered and via the function „Submit question” you can reclaim you key.

Does Lookeen support special installations for system administrators, like unattended installation or enterprise installation?

Take a look in the Lookeen help chapter 9 point 4. You find the help in the Lookeen toolbar.

Setup & Usage:

What do I need to watch out for when using Lookeen® for the first time?

After installing Lookeen®, start Outlook® and you will be asked to go through the "Lookeen Wizard". Only few clicks are needed to configure Lookeen®. The synchronization of your e-mail account in Outlook® will be started first. Only if this is finished you get real reliable search results with the Lookeen® search.

Can I switch off Lookeen® in Outlook® without uninstalling it?

Yes, in your Outlook® menu go to “Tools” and than “Customize” an unmark Lookeen® in this menu in order to switch off Lookeen®.

In which languages is Lookeen available?

In English and German. The default language is your default OS language. But you are able to customize the language in: Options > Preferences > Language

The search term *.xls or e.g. *.doc does not display the needed search results! What could I do?

Search with the term: xls* instead of *.xls – now you find the files easier.

Can I search partial? Does Lookeen support search terms with only part of a word?

Yes, with Lookeen you can search partial. Type an * after your search term, e.g. searching: "repu*" you will have search results like: reputation, republic, etc.
And ou find all search terms which were divided into blocks. That means they are surrounded by an blank or they are divided into blocks like the word “Lookeen” in “www.lookeen.com” – so you don’t have to type in whole names, e-mail addresses or websites in order to find them.

Can I search a search term in a range of date?

Yes, please take a look at our help, chapter 7 “Query Syntax” – there you find all tips and tricks you need. You find the help in the Lookeen toolbar.

Can I close Outlook during the indexing process?

Yes, you can! Lookeen remembers where you stopped and the next time you start the index again you don’t have to start from the scratch!

How should I index if my archives and stores a huge?

You can certainly index all archives and store in one session – that’s no problem. It could take a while and sometimes your performance is affected. In this case we recommend to index your archives and stores step by step, archive after archive.

Does Lookeen work (and find search terms) when I run Outlook in uncached mode?

Yes, it does! While it may not affect many users, there is some, who would like to run Outlook in uncached mode (ie. Cached Exchange Mode is unchecked) or index files shared over network. Lookeen works with Outlook in uncached mode.

Does Lookeen index and find things also in public folders?

Yes, it does!

Known Cases:

The toolbar of Lookeen® cannot be seen in Outlook® anymore, what should I do?

For Windows XP users: You may have accidentally uninstalled Lookeen®. Please check this at Start\Control Panel\Add or Remove Programs\. There you will see the “Lookeen” register, if indeed it is still installed.

1. The system may have switched off Lookeen® in the Add-In Manager, which is located in the Outlook® toolbar; select Tools\Options\Other\Advanced Settings.and check there if the “Add-In Manager or the “Com-Add-Ins” Lookeen is switched off. After undoing so, the Lookeen® toolbar will appear again.
2. Another solution is: click on “Help” in the Outlook® toolbar, “Disabled Items” and activate the Add-In Lookeen® here.
3. Possibly the system has switched off Lookeen® in the Outlook® menu – please go to “Tools” and than “Customize” and mark Lookeen® in this menu in order to switch on Lookeen®.

For Windows Vista user: Please refer to the own FAQ Vista section.

The toolbar of Lookeen® can still be seen but some functions are limited. What do I need to do?

In that case your trial version of Lookeen® has been expired. 14 days have passed. To buy Lookeen®, click on buy now and follow the instructions. If you do not wish to buy Lookeen® - which we would deeply regret - you can uninstall it.

Where will I find answers to questions not shown in the FAQ?

Please fill in the support form, which you will find in the supporting area. Our service team will contact you immediately via e-mail.

My Outlook® seems to be idle in the online-mode (Exchange). What should I do?

Please quit the server request.

I'm unable to install Lookeen, the installer shows an error message pointing to the adxloader.log file!

This problem occurs because your .NET 2.0 installation is old or was changed. Please reinstall .NET 2.0, the service pack 1 of .NET 2.0 and the VC++ 2005 redistributable. You'll all find this downloads on http://www.microsoft.com/downloads/Search.aspx?displaylang=en#

Trying to install Lookeen I got an “Error reading 1603 - Verify that the file exists and that you can access it.”, what should I do?

Please check this first: Is the "User Account Control" (UAC) deactivated? Please turn this on. Go to Start/Run, and type in "msconfig". Click on enter. In "Tools", look for the option „Enable User Account Control“ mark this and click on "launch". You’ll need to restart your computer.

If this doesn’t end in a correct installation of Lookeen, please try to change the read/write/hide/run attributes for the folder C:\windows\assembly (or equivalent) and for the folder in which the files “Setup.exe” and Lookeen.msi” are located. The HRESULT value you are seeing means "access denied". You may be missing some required security permissions for c:\windows\assembly or some other folders under \windows\. Could you try to check the permissions of the \windows\ folder and make sure that both System and Administrator have full control. Then select the "Advanced" button and select the check box to propagate these permissions to all child objects. Then try to install again and hopefully this problem will be resolved.

In the Lookeen search result window are invisible e-mails, or lines are missing!

You choosed in the menu Options > Searching > Highlighting the colour white! Please do not use the colour white for this function!

I’m not able to find attachments, why?

In order to find attachments your Windows and Office need the current service packs from Microsoft. Currently this is SP3 for XP and SP1 for Vista. Further information you find here: http://support.microsoft.com/kb/309173/en-us

And please check also the following FAQ in the chapter "Vista/Office 2007" if you are using Office 2007:
"I have trouble to find Office 2007 files like .xlsx or .docx, what can I do?"

I can not search terms within PDFs, but all other files – what’s wrong?

Please install the IFilter from Adobe: http://www.adobe.com/support/downloads/detail.jsp?ftpID=2611

If I start Outlook after I have uninstalled Lookeen before, I get an error message concerning "extension...redemption.dll...could not be loaded or installed...", what should I do?

If you don't want to use Lookeen any more, please do the following:
Select in the Outlook toolbar “Tools\Options\Other\Advanced Settings” and uncheck "Redemption Helper Outlook Extension".

After reinstalling Lookeen it reports that my trial period is over and I have to buy it although I have already bought in registered it in the last version?

Please delete an old registry entry:

1. please close Outlook
2. click on START and than RUN
3. type in REGEDIT and press OK
4. go to HKEY_LOCAL_MACHINE\SOFTWARE\Axonic\ and delete the complete folder L1, do it also here: HKEY_CURRENT_USER\Software\Axonic
5. now start Outlook and type in again your username and key in the Lookeen registration

Although I installed the newest version of Lookeen, I got the error message: "Lookeen has a problem opening Outlook item."?

In order to track moved or deleted emails, the origin- and the target folder have to be indexed. E.g. if you delete an email the folder "Deleted Items" has to be in the index, too. If not, Lookeen is not able to know where the email is going. Please check in Options>Indexer, if all affected folders (folders from or in which you are moving emails) are selected and in the index.

If you update Lookeen from an older version to the version 638 (or newer) you have to do a complete reindex. Moved or deleted emails done with an older version are not trackable for Lookeen. This will first work with 638. If so, please go to Options>Indexer and click on "Clear index".

Vista/Office 2007:

Which file should I start in order to install Lookeen® on Vista?

Please start only the "Setup.exe" file.

I am not able to install Lookeen or I'M getting an error code 2869 when trying to install Lookeen. What shall I do?

Please make sure before starting the installation that Outlook will have been completely closed (also check task manager). In most of the cases the error code 2869 does no longer come up with a new start of a Lookeen installation.

If this had not been the reason for not being able to install Lookeen please try one of the following three solutions, starting first with solution A, in case this does not help, go on with solution B and if still not solved solution C might help.

Before starting to try the solutions given please check the following: Had the User account control been deactivated? Please activate this control by Start -> run -> enter "msconfig" and select the entry "activate user Account Control" on tab "tools". After starting this activation you will need to restart your PC.

A
1. Try to uninstall the Lookeen version (if not possible proceed with the point 2)
2. Delete the folder "Lookeen" in the directory C:\Users\[YOUR NAME]\AppData\Local (you have to enable in your Windows Explorer in Tools>Folder Options>View "Show hidden files and folders"!!)
3. Delete the folder "Axonic" in directory C:\Programs or in C:\Program Files
4. Click on "Start", then on "Run" and enter "regedit"
5. Find and delete the Lookeen Product Key: 5603AA4C45DCCAD4EA2E955E5B7050CD or 6D1620FCAB565594AB971B632B5CBAEE
6. Either you search for the key or you can find it here HKEY_CURRENT_USER\Software\Microsoft\Installer\Products
7. Start installation of a new Lookeen version

B
1. try deletion of the version by proceeding the steps concerned in solution A
2. right-click on the setup.exe (by the way NEVER start the Lookeen.msi for the installation, but the setup.exe)and select "Execute as administrator"

C
1. try deletion of the version by proceeding the steps concerned in solution A
2. create a folder on C: level named "Lookeen"
3. move the data files "setup.exe" and "Lookeen.msi" into this folder
4. open the windows program "Editor" or "Notepad"
5. enter the following: msiexec /i c:\Lookeen\Lookeen.msi /l* msilog.txt
6. save this file to the desktop and change the file extension ".txt" into ".bat" and rename the file to whatever name
7. right-click on this file on desktop and select "Execute as
Administrator"

I can’t see Lookeen in Windows Vista/Outlook 2007 despite the fact that the installation was successful. Why not?

1. One possibility is that Lookeen is not activated in the Add-In Manager. To change this, go to „Trust Center“ in the Outlook menu. Select „Add-ins“. Under "Inactive Application Add-ins", you should be able to find a Lookeen entry here. Select this and click on "Go To", tick the box next to Lookeen and click on OK. Lookeen is now among the „Active Applciations – Add ins.“
2. Second possibility: click on "Help" in the Outlook 2007 toolbar and then check "Disabled Items" - Lookeen must be enabled!
3. Third possibility: go to Tools>Customize>Toolbars and mark the checkbox "Axonic Lookeen".
4. Another possibility is that the "User Account Control" (UAC) is deactivated. Please turn this on. Go to Start/Run, and type in "msconfig". Click on enter. In "Tools", look for the option „Enable User Account Control.“ Mark this and click on "launch". You’ll need to restart your computer.

I have trouble to find Office 2007 files like .xlsx or .docx, what can I do?

In order to index the new files of Office 2007, you have to do the following:

1. Please check in Options>Preferences in "Files and attachments" if the needed files are listed. If not, add them manually, delete your index (in Options>Index) and rebuild the complete index.

2. Please check if you have already installed the Office 2007 Service Pack 1 from Microsoft, if not, please download it from here: http://www.microsoft.com/downloads/details.aspx?familyid=9ec51594-992c-4165-a997-25da01f388f5&displaylang=en

3. Please check if you have already installed the new iFilter Pack from Microsoft, if not, please download it from here: iFilter Pack Microsoft

I'm not able to uninstall Lookeen, why?

Please run the setup.exe as administrator (to do so use SHIFT+Rightclick --> Run as...). Then select "Remove".

Tips&Tricks:

How can I designate colors to people in Outlook®?

This is a useful function in Outlook®. Go to Tools in the Outlook® menu, click on „Organize“, then select „Using Colors“. Choose a e-mail from the person you would like to designate a color. The name of the person will be listed under organizer options. You can select the desired color and then click on „Accept Color.“ This contact will appear in your mailbox in the selected color. This function enables you to more easily differeniate people in your mailbox.

How can I encrypt the directory in which my index is located in order to protect it from unwished access from other users?

Here is a guide from Microsoft to encrypt folders: http://support.microsoft.com/kb/308989/en-us/

If I check during indexing the messages in the progress window I can see some error messages - some folders could not be indexed, why?

The PST file you've tried to index has to be repaired. Please use the tool "scanpst.exe" in order to repair your PST file - afterwards you'll be able to index it with Lookeen.
How to use scanpst.exe: http://support.microsoft.com/kb/287497/EN/

© 2007 Axonic Informationssysteme GmbH. Axonic and Lookeen are registered trademarks of Axonic GmbH.
Microsoft Windows and Outlook are registered trademarks of Microsoft Corporation.

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Content

FAQ - Frequently Asked Questions

General Information:

System Requirements:

Technical Details:

Registration & Installation:

Setup & Usage:

Known Cases:

Vista/Office 2007:

Tips&Tricks:

General Information:

System Requirements:

Technical Details:

Registration & Installation:

Setup & Usage:

Known Cases:

Vista/Office 2007:

Tips&Tricks: